Refund policy

We have a 15 days return policy, which means you have 15 days of the delivery date to request a return.

To be eligible for a return, your item must be in the same condition that you received it, sealed, unopened or unused, with all labels, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return process, please contact us at karol.corrales@gmail.com.

If your return is accepted, you will receive a return shipping label and instructions within 48 hours, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If the merchandise is returned damaged, the request for an exchange or store credit will be denied. Items purchased with a discount code or during special sale days, such as Black Friday, Cyber Monday, or Final Sale, are not eligible for return or store credit.

All shipping costs for returned items or exchanges are the responsibility of the customer. All returned merchandise is subject to a ten percent (10%) restocking fee for store credit.

Once we receive and process your returned merchandise, we will issue either an electronic gift card or notify you of the store credit and shipment of the replacement item within 3 to 6 business days. Store credits do not expire.

 You can always contact us for any return question at karol.corrales@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Items purchased with a discount code or during special sale days, such as Black Friday, Cyber Monday, or Final Sale, are not eligible for return or store credit."

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at karol.corrales@gmail.com.